Customer Bill of Rights
These are the commitments we make to every client, from your first phone call through the life of your window treatments.
Last updated: July 2026
The Right to Honest, Pressure-Free Guidance
You will receive candid design advice tailored to your home, your light, and your budget. We will never use high-pressure sales tactics or push products you do not need.
The Right to Transparent Pricing
You will receive clear, written pricing before any work begins. There are no hidden fees and no surprise charges. If something changes, we discuss it with you first and get your approval.
The Right to a Free, In-Home Consultation
Every project begins with a complimentary in-home consultation where we listen to your goals, take precise measurements, and present curated options with no obligation.
The Right to Quality Products
We offer premium, name-brand window treatments from trusted manufacturers, backed by their warranties. We will explain the materials, mechanisms, and care for everything we install.
The Right to Professional Installation
Your window treatments will be installed by trained, background-checked professionals who treat your home with care and clean up thoroughly when the work is done.
The Right to Respect for Your Home & Time
We arrive on schedule, communicate clearly about timelines, and protect your floors, furnishings, and privacy throughout every visit.
The Right to Child & Pet Safety
We will proactively recommend cordless and motorized options that meet current window-covering safety standards to help protect children and pets in your home.
The Right to Stand Behind Our Work
If something is not right, we will make it right. We stand behind our workmanship and coordinate warranty support on the products we install.
The Right to Privacy
We respect your personal information and use it only to serve you. We do not sell your information. See our Privacy & Cookie Policy for full details.